Q.1. Is Star Touch Media is an investment company?
Ans. - Star Touch Media is not an ‘Investment Company’, it is a service/product
based organization (under Startouch Media Info Private Limited) which provides you Social
Media Exchange (SME) concept of online barter system. It allows you to increase
your social penetration and internet popularity while on the other side , you can
get paid for promoting others on social media, which implies a user is both a consumer
and service provider.
Q.2. Is Star Touch Media is based on Network Marketing?
Ans. - Star Touch Media works on the process of Referral or Affiliate or Recommendation
or Word-of-Mouth promotion. This process is Direct Selling, directly from company
to consumer, thereby eliminating intermediate supply chain, and passing the benefits
directly to the consumer. Star Touch Media is one of the best Organisation in Direct
Selling Industry in India.
Q. 3. What Product/Services Star Touch Media offers?
Ans. – Star Touch Media is SEO/SMO based Digital Marketing company. One can optimize
his/her brand or blog or website on Search Engines and on Social Media by using
the packages provided by Star Touch Media.
Q. 4. What are the legal documents of Star Touch Media ?
Ans. - Star Touch Media is a brand under Startouch Media Info Private Limited, Startouch Media Info Private Limited
was incorporated in 2016. Startouch Media Info Private Limited is having all the required documents
and certificates which are necessary to conduct business in India.
Check Legal certificates - Legal Documents
Q.5. What is the Validity of Product/Services in Star Touch Media?
Ans. – The validity of any STM is 1 Year from the date of activation. After that
the Product/services will expire.
Q. 6. How many package user can purchase on 1 PAN card ?
Ans. - 3 packages can be purchased on 1 pan card w.e.f. 1 september 2016. (Keep
visiting this space regularly for any changes).
Q. 7. How user can take package if he/she don’t have PAN card ?
Ans. - New User can take only one package by choosing option Applied for PAN Card
during signup & in meantime he/she can apply PAN card. Once he/she have PAN
card ready then update PAN in “My Profile” & upload KYC against PAN card. User
must have to submit PAN Card as KYC within 30 days otherwise all HBW payouts &
promotional payouts will be washed out.
Note: 20% TDS deduction will be apply if PAN card is not available
& 10% TDS after providing PAN card.
Q. 8. Can I keep same mobile number / email address for packages bought by my
Ans. - User can keep same mobile number / email id for packages purchased only for
blood relation users.
Q. 9. In how much days my KYC will get approved?
Ans. - 2-3 days after uploading KYC related document. Document must be visible clearly
& format will be .jpeg file & size will be less than 2 MB. In case KYC will
be rejected then user will get message on registered mobile number & email with
specific reason. Also it will take again 2-3 days to approve your KYC after re-loading.
Q. 10. How much time it will take to get my work payouts in account?
Ans. - Once all your KYC & Campaign approved then immediately on next day you
will get all past payouts & in future on daily/weekly/monthly basis as per user
Note: Admin charge 5% / 3% / 1% (plus service tax) )will be charge
for daily/weekly/monthly options respectively applicable after 10% TDS deductions.
Q. 11. How can I get work if I don’t have PAN card at the time of registration?
Ans. - User can upload Campaign & at least 1 KYC (Id proof) to get daily work
& meantime user can apply for PAN Card. Once user uploads all KYC, the payment
will be processed after successful approval.
Q. 12. When can I get my HBW (Home based work) ?
Ans. - User can get HBW from next day after activating package & after successful
update of KYC & Campaign. User will get this work Monday to Friday except National
Holidays. User can get National Holidays list from Star Touch Media portal from
‘Popular Tags’ section.
Q. 13. Can I request my missed HBW? If yes then how?
Ans. - Yes, User can request only 1 day missed HBW on Saturday, Sunday & National
Holiday. For this, user have to go to Today’s Task window & have to request
missing day work by selecting it from mentioned calendar.
Q. 14. How I can get payout for my past work which I had done but forgot to
Ans. - User can go to Dashboard -> My Work Payout & Generate Performa Invoice
for that particular day on which work was done but forgot to submit. By doing this
now user can see invoice for that particular date in payout table.
Q. 15. How can I do Renewal of Product/Services?
Ans. - After the expiry of Product/Services one can renew the same by purchasing
the available packages at that time. If you have purchased STP 10, 20, 50, 100 and
upgraded it, then the renewal can be done on the upgraded package only. After the
renewal, the network position will remain the same.
Q. 16. How can I upgrade my package?
Ans. - Upgradation of Package can be done after 1 month of activation. Only 2nd
Month is given for upgradation of package, to users who have purchased the package
on/after 1st August 2016. For others Upgradation can be done anytime during their
1 year contract. User just has to pay difference amount & on the same day onwards
he/she will get difference links.
Q. 17. How much time is required for activation of my package/distributorship?
Ans. - Activation process depends upon the banking, so it will usually take 2-3
working days to activate any package. Proper details to be filled by the user in
their ‘Activate Now’ section.
Payment Mode – Demand Draft – Same day activation
Payment Mode – NEFT – 2-3 Days for activation
Payment Mode – IMPS
Q. 18. Is there any age limit for purchase of package?
Ans. - Yes, user must be 18 years old to purchase ST packages. Maximum Age is 65.
Q. 19. Is it mandatory that user must have FB id/FB page/Blog/Website/Twitter
Ans. - Yes, User must have FB account/page or website (individual or corporate)
or Blog for promotion and advertisement. He/she has to promote it under ‘Manage
Q. 20. What are the commission rates?
Ans. - Daily Task Rates currently is 7 Rs per click. Daily Task rates vary from
time to time and depends on market competition & availability of work with company.
Daily Task Rates can change with/without prior information on website because it
depends on market competition.
Q. 21. What is the date/day of transfer of Commissions?
Ans. - Daily Work/Task Income can be taken in 3 modes – Daily, Weekly and Monthly
> Daily Payments will be credited into user’s bank account next working day after
doing task. > Weekly Payments(of previous week) will be credited into user’s
bank account on Tuesday Evening > Monthly Payments(of previous month) will be
credited into user’s bank account on 4th/5th day of month
Q. 22. What are the Administration Charges?
Ans. - Company deducts an admin charge on both ‘Promotional Income’ and ‘Daily
Promotional Income – 5.75% from taxed income.
Daily Task –:
1. Daily Mode- 5.75% from taxed income
2. Weekly Mode- 3.45% from taxed income
3. Monthly Mode- 1.15% from taxed income
Q. 23. How much TDS Amount is deducted from my income?
Ans. - Company deducts TDS from both ‘Promotional Income’ and ‘Daily Task Payment’
and deposits it to Government as per the laws.
- Promotional Income – 5% from total income
- Daily Task Income – 10% from total income
Q. 24. What is eligibility criteria to get promotional income?
Ans. - To get promotional income, user must have to sponsor 2 packages in 1:1 position.
Q. 25. What are Rewards?
Ans. - Different Rewards are announced from time to time to promote sales in organization.
Frequency of rewards can be Monthly, Quarterly or Yearly. Kindly check the website
for updated information. Terms and conditions are always applicable with rewards.
Q. 26. How can I get my Reward?
Ans. - Rewards can be dispatched to the winners location/correspondence address,
after a declaration given to company by him through mail. He/she has to pay the
Rewards can also be collected from office after producing a copy of valid ID proof.
Q. 27. How can I change my distributorship?
Ans. - Distributorship can be changed by producing a proper format on a 100 Rs Stamp
Paper, notarized and duly signed by both transferor and transferee, along with processing
fees of 1000 Rs plus service tax in office.
Q. 28. How can I refund or cancel my package/product?
Ans. - If you are not satisfied with the product/services you can send a mail at
firstname.lastname@example.org or raise a request in ‘HELPDESK’ section in 10 days from
the date of activation. Refund amount will be transferred in 15 working days after
the request. After cancellation, user will not be able to register again with Star
Touch Media or purchase any package till next 6 months. Refund amount will be total
amount of purchase (including the daily task payment, if any).
Q. 29. What are the KYC documents that I have to submit?
Ans. - One can submit any of the below mentioned documents:
For Photo ID – PAN CARD, PASSPORT, DRIVING LICENSE, UID/AADHAR
CARD, VOTER CARD
For ADDRESS – PASSPORT, RATION CARD, DRIVING LICENSE, UID/AADHAR
CARD, VOTER CARD, BANK PASSBOOK, ELECTRICITY/GAS BILL